Sometimes nothing is broken; you just want someone to explain it properly, without jargon and without rushing. I'll sit with you, answer the questions you've been putting off, and leave you notes.
Popular topics: understanding antivirus and Windows prompts, spotting scam emails, organising bookmarks and files, video calling family, using ChatGPT or Claude, audiobook and streaming apps, and getting comfortable with a new device.
Online, by phone or email. Tell me the symptoms; I'll ask the rest.
Same or next day where possible, at your home or office.
You'll know the price before I start; tap your card at the end. If it comes back within 14 days, I come back free.
Tell me what's going wrong and when suits — I'll confirm a time, usually the same or next day.